Privacy Statement


Our goal is to maintain your trust and confidence when handling personal information about you.

Citi ThankYou® Rewards Online Privacy Statement

This notice discloses the privacy procedures of Please read this policy to understand how we will treat the personal information about you.

Our Online Privacy Statement describes how we may collect, use and share information you provide when you visit this website, receive our emails or interact with advertisements we have on third-party websites.

We encourage you to read the privacy policies on these sites:

1. What Information Do We Collect?

We collect two types of online information: non-personal and personal.

Non-Personal Information

When you visit our site, we collect the IP Address of the device you use to connect to the Internet. In addition, we gather information such as what browser and which version of it you're using, the type of operating system you have, and which site you came from. This information helps us provide an online experience that matches your device.

When you browse our site or receive one of our emails, we use cookies and/or pixel tags to collect information and store your online preferences. Cookies are widely used and most browsers are set up to accept them automatically. If you would prefer, you can choose to not accept cookies.

It's important to note that cookies and pixel tags do not capture any information that can personally identify you. The information they gather helps us to improve your online experience and may include:

  • Your response to one of our emails
  • Time and duration of your visit to our site
  • Pages you viewed while on our site

We may also supplement the information we collect with information we receive from other companies. For example, we may use marketing segments developed by us or other companies to customize certain services to your local area and provide relevant offers tailored to you.

Personal Information

You can visit and browse this site to find out about our program, Sponsors and rewards without giving us any information about yourself. When you enroll in ThankYou Rewards and set up your user name and password, we collect personally identifiable information about you as follows:

  • Setting Up Your Account: In order to redeem your ThankYou Points for rewards, you must set up a user name and password, either online or by calling the ThankYou Service Center. This process requires certain personally identifiable information including: your name, postal address, email address, telephone number, and a unique individual password, which we can use to verify your identity. You may also choose to provide us with information about your interests and ThankYou reward preferences.
  • Transactions & Activities: If you set up a user name and password and redeem for rewards, we will collect information about your transactions with us. This information includes areas of the website that you visit, redemption history, account activity, and shipping and billing information. We may also receive information about you, such as your earning activity from ThankYou Sponsors.

    ThankYou Members may review and change contact information such as address, phone and email information by signing on and updating their personal profile.

2. How Do We Use the Information We Collect?

Citi uses the information we collect about and from you to manage our business and to offer an enhanced, personalized online experience on our site and third-party websites.

The information we collect allows us to:

  • Recognize you when you return to our site so we can personalize your experience
  • Process applications and transactions
  • Respond to your requests
  • Provide you relevant product and service offers on our site and in other advertising

3. How Do We Use Information from Our Advertisements on Other Websites?

Companies we work with place and track advertisements on third-party websites.

Like most advertisers, we place advertisements where we think they will be most relevant to customers. We place advertisements by developing and using our own marketing segments that may combine online and offline information about our current and prospective customers. In addition, we may use marketing segments provided by online publishers and network advertising companies.

Network advertising companies that provide these services have their own privacy policies and are not subject to our Online Privacy Statement. Many of these companies provide ways to avoid targeted advertising provided by, or thru, them.

4. Can You Control Your Information That's Collected and Used Online?

It's important to note that the information we use about you helps us provide you with products, services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.


You can control whether to accept cookies or not.

If you decide to not accept cookies, some features and services on our site may not work properly because we may not be able to recognize and associate you with your ThankYou Account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.

If you would prefer not to accept cookies, you can:

  • Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it
  • Set your browser to automatically not accept any cookies

Targeted Advertising

If you prefer to not receive targeted advertising, you can opt out of some network advertising programs that use your information. To do so please visit the NAI Opt-Out Page. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests.

Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies


The ThankYou Rewards website may contain links to other websites. While we try to link only to websites that we believe share our respect for privacy, please be aware that ThankYou Rewards is not responsible for the privacy practices or the content of other websites. Websites that are accessible by hyperlinks from the ThankYou Rewards website may use cookies. We encourage you to read the privacy statements provided by other websites before you provide personally identifiable information to them.


From time to time, we may change this Privacy Policy. The effective date of this policy, as stated below, indicates the last time this policy was revised or materially changed. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the policy.


This policy was last modified 06/2012.

Can I change my privacy choices at any time?

Yes, you can adjust these choices anytime, directly from the Privacy Choices Form, which can be found in the Privacy Policy or by calling us toll free at the ThankYou® Service Center, 1-800-THANKYOU (1-800-842-6596). The privacy choices you make on the Privacy Choices Form on or through 1-800-THANKYOU will apply only to ThankYou Rewards and will apply until you make a change either through ThankYou Rewards, Citi Cards or Citibank. If you are a Citi® credit cardholder or have a Citibank® consumer checking account enrolled in ThankYou Rewards, you will need to contact those sponsors directly to change your privacy choices with them. If you provide privacy choices to Citi Cards or Citibank after providing your choices directly to ThankYou Rewards, the choices you provide to those sponsors will apply to, and be honored by, ThankYou Rewards also and will alter the choices you previously provided to ThankYou Rewards to the extent they differ. If you have already made privacy choices with Citi Cards or Citibank and you would like those choices to apply to ThankYou Rewards, you need not make those choices again with ThankYou Rewards as the privacy choices you made with Citi Cards or Citibank also apply to ThankYou Rewards. Privacy choices made on or through 1-800-THANKYOU will not affect the privacy choices provided to Citi Cards or Citibank. Please allow approximately 30 days from the request of your privacy choices for them to become effective.

Where can I read more about privacy options at Citi ThankYou® Rewards?

Find the most up to date privacy information on the Privacy Policy page, by clicking "Privacy" at the bottom of each page of our web site.

Where can I find out about Citi ThankYou® Rewards Internet Privacy Policy?

You can read about Citi ThankYou Rewards' Internet Privacy on the Privacy Policy page, which can be found by clicking on the "Privacy" link at the bottom-left of each page of our web site.