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How to Redeem

Finding Rewards

The best part about ThankYou® Rewards is the variety of rewards, which can all be easily found on our Web site:

  • The main Rewards page presents all of our categories. Select the type of reward or experience to see what's in the catalog.
    • Browse by specific points ranges
    • View the latest additions.
    • Use our search tool to find something specific.
  • Our online travel booking tool,gives you the freedom to plan your trip exactly how you want it. Book flights, hotels, travel packages and more.

Getting Rewards

If you have an eligible Citi credit card or Citibank® checking account and other everyday banking associated with ThankYou Rewards, and have registered on our site, you can add rewards you find to either your Wishlist or the cart.

Your Wishlist allows you to save rewards of interest for easy future access. When you're ready to order a reward, you can add it to your cart and proceed to checkout from there.

You can also order rewards by calling our Service Center at 1-800-THANKYOU (1-800-842-6596). The lines are open from Monday to Friday, 8 a.m. to 1 a.m. ET and Saturday and Sunday, 9 a.m. to 9 p.m. ET.

Points Concierge

With Points Concierge you can request a customized reward and use your ThankYou Points for virtually anything you want.

Submit your request online, and one of our Points Experts will contact you to give you a quote and discuss your options.

Keep in mind that more than 10,000 ThankYou Points is needed, and that Terms & Conditions apply.


Rewards at the Speed of Life

Every day is another chance to be rewarded at ThankYou® Rewards. Watch the video to learn more about the many ways to earn ThankYou Points and see how fast those points can become rewards.

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To check your points balance, redeem your points for rewards, and to earn extra points.

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